Evaluating the Quality of Communication in Educational Institutions.

Abstract

This study investigated the level of communication efficiency in secondary schools in Oyam District. It was carried out in 9 schools. The research question was to establish the level of communication efficiency in secondary schools in Oyam district. A cross-sectional survey design was employed based on both qualitative and quantitative paradigms. The sample respondents were 85 out of the target 104 drawn through Krejcie and Morgan Tables (1970), the sample categories comprised head teachers and teachers. Data were collected using interviews from head teachers and questionnaires from teachers, observation and document review were conducted, and these instruments were triangulated. Data analyses were done through descriptive statistics presentation on a frequency table run using ANOVA. The findings indicated that there was a low level of communication efficiency in secondary schools in Oyam district. Interview results exposed gaps in communication efficiency. The study concluded that communication efficiency is a good predictor of teachers’ job satisfaction in schools and recommended that policymakers, such as government ministries and local government, ought to review communication policy and provide a model to be used in schools to facilitate communication and bridge the existing gaps. A benchmark reference point for minimum standards should also be initiated