Enhancing Student Success through Support Services in Uganda’s Loan Financed Higher Education: A Mixed-Methods Evaluation

Abstract

This study assessed the effectiveness of student support services within Uganda’s public student loan scheme, focusing on academic advising, career development, and financial literacy. Despite increased financial access to higher education, inadequate support systems may hinder student retention, performance, and employability. Data were gathered through surveys of 430 students and 12 interviews across four public universities (2024–2025). Findings revealed that career development services were the most effective, with 85.2% of students agreeing they enhanced workforce readiness (M = 3.175). However, satisfaction with academic advising (M = 2.753) and financial literacy (M = 2.765) was moderate, with over 30% of students dissatisfied. Hierarchical regression showed academic advising frequency significantly predicted GPA (β = .32, p < .001). Qualitative data highlighted barriers such as under-resourcing, high student-to-advisor ratios, and weak ICT infrastructure. Potential improvements include policy reforms, peer mentoring, and technological innovation. The research underscores the importance of integrating structured and inclusive support services into Uganda's loan program to promote academic success and sustainable loan repayment