Service Delivery

Public Communication for Effective Service Delivery to Refugees in Uganda. The Case of Kiryandongo Refugee Settlement

This study argues that Public Communication in Refugee Settlements, when managed professionally and structurally with a deliberate open feedback mechanism for the end-users of services provided by the government and its development partners, could be a great tool for the evaluation and enhancement of public services provided in Refugee Settlements. The study analyses the education and health sectors as parameters for the government’s service delivery in the case of the...

Public Relations and Service Delivery in Local Government in Uganda: Assessing the Impact of Public Relations and Challenges in Service Delivery in the Case of Gulu District Local Government in Northern Uganda

This study is part of the Masters’ Dissertation for the Master of Arts in Strategic Communication at Uganda Christian University, Mukono, titled Analysing the Role of Public Relations in Service Delivery by Local Governments: The Case of Gulu District Local Government in Northern Uganda. The Excellence theory of Grunig and Hunt (1984) and Roger’s Diffusion theory of innovation (1962) informed the analytical framework of this study. The study was conducted...